Frequently Asked Questions
Quick answers to the questions our Houston customers ask most. If you do not see your question here, call us at +1 (713) 360-7312 or send us a message.
Shipping & Orders
Do you offer free shipping?
Yes. Standard shipping is free on every order shipped within the United States. There is no minimum purchase requirement.
Do you ship internationally?
We currently ship online orders within the United States only. If you are outside the U.S. and need a specific product, contact us and we will see what we can do.
How long does delivery take?
In-stock accessories typically ship within 1–2 business days. Most continental U.S. orders arrive in 3–7 business days after shipment. Remote locations may take longer.
Can I pick up my order in store?
Houston customers may request in-store pickup at 1015 Alabama St, Ste A during business hours when the option is available for the item. Contact us before placing your order to confirm pickup availability.
Pricing & Taxes
Are online orders tax free?
Online storefront pricing is currently presented as tax free. You will see final charges before order confirmation. In-store purchases may differ based on local requirements.
What payment methods do you accept?
Major credit and debit cards — Visa, Mastercard, American Express, and Discover — are accepted for online and in-store purchases.
Repairs
How fast are repairs?
Many common phone and computer repairs are completed same day or next day, depending on parts availability and current workload. Gaming console repairs and complex motherboard work may take longer.
Do you offer a warranty on repairs?
Yes. Our repair workmanship is covered for 30 days on the specific component repaired. Physical damage, liquid exposure after service, or unrelated failures are not covered.
Should I back up my data before a repair?
Always. We are not responsible for data loss resulting from hardware failure, pre-existing conditions, or repairs you authorize. If you need help with a backup, ask us when you drop off the device.
Returns & Refunds
What is your return policy?
Unused items in original packaging can be returned within 14 days of delivery for a refund or exchange. Defective products are covered for 30 days. See our refund policy for full details.
How do I start a return?
Email info@computerandcellularclinic.com or call +1 (713) 360-7312 with your order number and the reason for your return.
Store Information
Where are you located?
1015 Alabama St, Ste A, Houston, TX 77004. We are in the Third Ward area, minutes from Midtown and the Texas Medical Center.
What are your hours?
Monday – Friday: 9:30 AM – 7:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed
How do I contact you?
Call +1 (713) 360-7312, text (713) 240-8798, email info@computerandcellularclinic.com, or use our contact form.