Privacy Policy

Last updated: July 17, 2026

Computer & Cellular Clinic ("we," "us," "our") operates computerandcellularclinic.com and our Houston retail location at 1015 Alabama St, Ste A, Houston, TX 77004. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

Information we collect

Information you provide directly

When you place an order, book a repair, create an account, or contact us, we may collect:

• Contact information: Name, email address, phone number, and shipping address
• Order information: Product selections, quantities, pricing, and order history
• Repair information: Device model, issue description, diagnostic notes, and repair authorization
• Payment information: Payment confirmation data processed by our payment providers (we do not store full card numbers)
• Communication records: Emails, phone call notes, and messages you send us

Information collected automatically

When you visit our website, we may automatically collect:

• Device and browser information: IP address, browser type, operating system, and screen resolution
• Usage data: Pages visited, time spent on pages, referral source, and click patterns
• Cookies and similar technologies: Essential cookies for cart functionality and optional analytics cookies

How we use your information

• To process and fulfill orders, including shipping and delivery confirmation
• To schedule, diagnose, and complete device repairs
• To communicate with you about orders, repairs, and customer service matters
• To prevent fraud, verify identity, and comply with legal obligations
• To improve our website, products, and services based on customer feedback and usage patterns
• To send promotional emails about new products or special offers (only if you opt in; you can unsubscribe at any time)

How we share your information

We share personal information with the following categories of recipients:

• Payment processors: To securely process credit card transactions. These providers handle card data under PCI-DSS compliance standards.
• Shipping carriers: To deliver orders. We share name, address, and tracking information necessary for delivery.
• Website hosting providers: To host and maintain our online store
• Analytics providers: To help us understand website usage and improve the shopping experience
• Legal authorities: When required by law, court order, or to protect our rights and the safety of others

We do not sell your personal information to third parties. We do not rent or trade customer lists.

Device repair data

When you leave a device for service, we record the device model, issue description, diagnostic findings, and repair notes needed to complete the work. We do not intentionally access personal content on your device — photos, messages, accounts, or apps — beyond what is required for troubleshooting. We recommend you back up your data before any repair. We are not responsible for data loss resulting from hardware failure, pre-existing conditions, or repairs you authorize.

Cookies and tracking technologies

Our website uses cookies for essential functionality (such as maintaining your shopping cart) and, when enabled, for analytics. You can control cookies through your browser settings. Disabling essential cookies may affect cart and checkout functionality. See our Cookie Policy for details.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes. Repair records are retained for 2 years after the service date.

Data security

We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption for data transmission, secure payment processing through PCI-compliant providers, and restricted access to customer data within our organization. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

Your privacy rights

Depending on your state of residence, you may have the right to access, correct, delete, or limit the use of your personal information. You may also have the right to opt out of the sale or sharing of your data. To exercise any of these rights, see our Your Privacy Choices page or contact us directly.

Children's privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Computer & Cellular Clinic
1015 Alabama St, Ste A
Houston, TX 77004
Phone: +1 (713) 360-7312
Email: info@computerandcellularclinic.com