Refund Policy

Last updated: July 17, 2026

We want you to be satisfied with every purchase from Computer & Cellular Clinic. This Refund Policy explains our return, exchange, and refund procedures for products purchased through our online store and in our Houston shop.

Return window

Unused accessories and sealed products may be returned within 14 days of delivery for a full refund or exchange. Items must be in their original packaging with all accessories, manuals, and included components.

Non-returnable items

The following items cannot be returned for hygiene, safety, or customization reasons:

• Opened screen protectors and applied tempered glass
• Opened cleaning products, compressed air dusters, and UV sanitizers
• Software licenses and activation services
• Custom-ordered parts that have been installed
• Gift cards
• Items damaged due to misuse, improper installation, or unauthorized modification

Defective products

If a product arrives damaged or fails under normal use within 30 days of delivery, contact us for a replacement or full refund. We may request photos of the defect or, for Houston-area customers, an in-store inspection to verify the issue and prevent it from happening again.

Repair service warranty

Repair workmanship is covered for 30 days on the specific component repaired, unless otherwise stated on your repair ticket. This warranty covers defects in the work performed and the parts installed. It does not cover:

• Physical damage to the device after the repair (drops, impacts, cracks)
• Liquid exposure after the repair
• Damage to unrelated components
• Issues caused by software updates, third-party apps, or user modification

If a repair fails within the warranty period, bring the device back with your repair ticket. We will re-inspect and re-repair at no charge if the issue is related to the original repair.

How to start a return

1. Email info@computerandcellularclinic.com or call +1 (713) 360-7312 with your order number and the reason for the return.
2. We will respond within 1–2 business days with return instructions and, if applicable, a return shipping label.
3. Pack the item securely in its original packaging. Include all accessories and a copy of your order confirmation.
4. Ship the return to: Computer & Cellular Clinic, 1015 Alabama St, Ste A, Houston, TX 77004.

Refund processing

Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. The exact timing depends on your bank or card issuer. Shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product).

Exchanges

To exchange a product for a different size, color, or model, follow the return process above and place a new order for the replacement item. If the exchange is due to our error, we will cover return shipping costs.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery. We will arrange a replacement or refund at no cost to you, including return shipping if needed.

Contact us

Questions about returns or refunds? Contact us:

Phone: +1 (713) 360-7312
Email: info@computerandcellularclinic.com
Address: 1015 Alabama St, Ste A, Houston, TX 77004