Shipping Policy

Last updated: July 17, 2026

This Shipping Policy explains how Computer & Cellular Clinic processes and delivers orders placed through our online store.

Where we ship

We currently ship online orders within the United States only. This includes all 50 states, U.S. territories, and APO/FPO/DPO addresses. We do not offer international shipping at this time.

Free shipping

Standard shipping is free on every order shipped to a U.S. address. There is no minimum purchase requirement. Free shipping applies to all products in our catalog, including heavy or oversized items.

Processing time

Orders are processed and shipped during business hours, Monday through Friday. In-stock accessories typically ship within 1–2 business days of order placement. Orders placed on weekends or holidays will be processed on the next business day.

Parts tied to repair jobs or special-order items may require additional handling time. If your order will take longer than expected, we will contact you with an updated timeline.

Delivery estimates

Most continental U.S. orders arrive within 3–7 business days after shipment. Deliveries to Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses may take 7–14 business days. These are estimates and are not guaranteed — weather, carrier delays, and remote locations can affect delivery times.

Order tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website. If you do not receive a tracking email within 3 business days of your order, check your spam folder or contact us.

Shipping carriers

We ship using major U.S. carriers including USPS, UPS, and FedEx. The carrier for your order is selected based on destination, package size, and delivery speed. You do not need to select a carrier — we choose the most reliable option for your location.

Local pickup

Houston customers may request in-store pickup at 1015 Alabama St, Ste A, Houston, TX 77004 during business hours (Mon–Fri 9:30 AM–7:00 PM, Sat 10:00 AM–3:00 PM). Contact us before placing your order to confirm pickup availability for the item you want.

Heavy or special items

Computer components, desk mounts, and bulk orders may ship in reinforced packaging. If an item requires freight or special handling, we will contact you before finalizing shipment to confirm delivery details.

Lost or delayed packages

If your package has not arrived within the estimated delivery window, contact us with your order number. We will initiate a carrier investigation and work with you to resolve the issue. If a package is confirmed lost by the carrier, we will send a replacement or issue a full refund.

Incorrect shipping address

Please verify your shipping address before placing an order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately — if the order has not yet shipped, we can update the address.

Taxes

Online storefront pricing is currently presented as tax free. You will see the final total before order confirmation. In-store purchases may be subject to local sales tax requirements.

Questions?

Contact us at +1 (713) 360-7312 or info@computerandcellularclinic.com with any shipping questions.